Blog in Archive mode

As you may have noticed, this blog project is in archive mode. We enjoyed sharing with you. Maybe we'll try again one day.

Brent Hardinge's blog

Keeping the Customer First at JetBlue

Last week JetBlue, the airline that everyone loves had a huge breakdown in their communications infrastructure during the snow storms that pummeled the north east. Hundreds of flights were canceled and thousands of customers where left stranded either on planes or in the airport after they did not cancel flights they thought they could make only to run in to problems when they couldn't find their pilots and crews and move them to the proper position to make there next flights. While I didn't actually hear about this when it happened, (I guess I'm stuck on the west coast), I find it interesting to hear the response:

Mr. Neeleman said he would enact what he called a customer bill of rights that would financially penalize JetBlue — and reward passengers — for any repeat of the current upheaval. He said he would propose a plan to pay customers, after some amount of time, by the hour for being stranded on a plane.

ActionScript Animation

A coworker sent me a link to day to a site called Roxik.com. It is the personal site of Masayuki Kido, a Japanese Freelance web designer. The site is entirely in Flash and is quite amazing. The skill at action script is very impressive.

What I was most impressed with was his “game” called Pictaps. It is a community animation site that you can draw your own character and then flash will animate the character. In addition, you can look back through older ones and see what other people have done.

Take a look at “PinHead”, my 2 minute creation and then go draw one of your own and post it in the comments!

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Web Grids

Ever start a new web project and not know where to start? I can say that I certainly have. Well, I just found this cool new tool called the YUI: CSS Grid Builder that makes that process much easier. Give it a width and then decided how man columns, side bars, etc. You can even add multiple rows that have different columns.

Give it a try as it might even make you want to design a new site!

Drupal must haves: CCK and Views

Over that past 2 and a half months I have been learning ALOT about Drupal, an open source Content Management System that we are deploying at work. It also happens to power Critiquewall.com and we are using it today because of Paul Martin relentlessly pestering me to look at it again earlier this year.

I have becoming increasingly impressed by the flexibility of Drupal the more that I have worked with it. When you visit the directory of contributed modules on the Drupal.org site, you will find hundreds and hundreds of modules that do everything from displaying your del.icio.us feed links to creating an ecommerce site. Yet with all these options, I still find that there are some modules that are over rated and not as helpful as they might seem on the outset. The more modules that you add, the more complicated life gets. I have found myself time after time going and disabling modules because I figured out a better way to do something and no longer need module X.

Test your Web 2.0 logo identification skills.

What is your score from the Guess The Logo test? Mine was amazingly terrible! Have fun!

Simple Software: Turning off the computer

I read a recent article by Joel Spolsky at his blog Joel On Software, where he discusses the many options that users of Microsoft's new operating system, Windows Vista, will have to log off, shut down, sleep, etc. The article, Choices = Headaches, argues that Windows Vista has too many options to “leave”. How many is too many, you ask? Nine to be exact! How do you explain that to your Mom? Let me quote Joel:

Every time you want to leave your computer, you have to choose between nine, count them, nine options: two icons and seven menu items. The two icons, I think, are shortcuts to menu items. I'm guessing the lock icon does the same thing as the lock menu item, but I'm not sure which menu item the on/off icon corresponds to.

He goes on to argue that the options should be reduced to one, maybe two options and states why each one should be eliminated/combined. In response to Joel's article, Moishe Lettvin, a software engineer who used to work for Microsoft on the “Windows Shutdown” team (yes, 8 people to design that feature/menu) gives us some insight into how this was written.

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